Age verification and access
Casumo is only accessible to players aged 18 and above. During registration, you confirm that you meet the minimum age requirement. The platform performs automatic age checks and refuses accounts that do not meet this requirement.
Only players resident in Germany may register and play. This is checked during account creation and verification.
Betting limits and control tools
Casumo offers several tools to help you control your gambling behaviour. These limits can be adjusted or reduced at any time – increasing them is only possible after a waiting period to avoid impulsive decisions.
- Deposit limit: Standard 1.000€ per month, adjustable at any time
- Bet limit: Maximum stake per spin of 1€
- 24-hour account lock (panic button): Immediate account suspension for 24 hours
- Self-exclusion: Permanent or time-limited account blocking available at any time
- Overview of wins and losses: Track your gambling activity
Self-exclusion and OASIS blocklist
You can exclude yourself from your player account at any time. An exclusion is fully enforced and prevents you from logging back in or making deposits.
Casumo is registered with the OASIS exclusion register. This is a nationwide player protection system in Germany. Any exclusion you register with Casumo or another licensed online gambling operator is automatically effective across all participating providers. This prevents you from signing up with other platforms to circumvent an existing exclusion.
Verification and security
Account verification is an important player protection mechanism. Casumo checks your identity to ensure that only authorised persons can access your account and to prevent money laundering and fraud.
Without verification, you can deposit up to 100€. For higher amounts, full identity verification is required. You can verify yourself via Auto-Ident in less than a minute by scanning an identity document with your camera.
Support and advice services
If you need support for gambling addiction or problem gambling behaviour, free, independent counselling services are available. These organisations provide confidential help.
- bundesweit-gegen-gluecksspielsucht.de – Nationwide support network with contact information for local counselling services
- www.check-dein-spiel.de – Self-test and resources for self-assessment of gaming behaviour
Contact and support
Casumo offers support channels if you have questions about your account settings, limits or player protection. The support team can also help you block your account or adjust your limits.
- Email: [email protected]
- Live Chat: 8:00 to 23:00, daily
FAQ
Can I change my deposit limit at any time?
Yes, you can reduce your deposit limit at any time. This takes effect immediately. An increase is possible but will be subject to a waiting period to avoid impulsive decisions.
What is the 24-hour lock?
This is a panic button that lets you block your account immediately for 24 hours. After 24 hours, the account will automatically unlock. This is useful if you need a break from playing.
How long does self-exclusion last?
You can set up self-exclusion with a minimum duration of, for example, one month, three months or longer. Unlimited blocking is also possible. After a limited blocking period expires, your account will automatically unlock unless you choose another exclusion.
What is the OASIS exclusion register?
OASIS is a nationwide exclusion system for licensed online gambling operators in Germany. When you self-exclude, your name is entered into this register. All participating operators check this register to ensure you cannot open a new account with them.
Can I play anonymously?
No. For regulatory reasons, Casumo requires full identity verification for all players. This protects you and prevents misuse. However, you can deposit up to 100€ without full verification.
