Login process
To play at Casumo, you sign in with your login credentials. You'll need the email address you registered your account with and your password. The sign-in process is straightforward and takes only a few seconds.
Casumo offers several ways to access your account: via the website and mobile apps for iOS and Android. Regardless of which device you use, your login details are the same everywhere.
Reset password
If you have forgotten your password, you can reset it. Select "Forgot password" on the login page and enter the email address you used to register with Casumo.
Casumo will then send you an email with instructions to reset your password. Check your spam folder if the email doesn't appear in your inbox. Follow the link in the email to create a new password.
Account verification and access
After registering with Casumo, you can start playing immediately. Without verification, you can deposit up to 100 euros. Verification is often completed automatically after your first deposit.
Casumo offers the AutoIdent process to quickly verify your account. Your identity document is captured by camera – the process takes less than a minute. This is optional; you can also play without immediate verification.
- Automatic verification possible after first deposit
- AutoIdent procedure for swift verification (under one minute)
- Playing without verification allowed up to 100€ deposit
- Valid identity document required for AutoIdent verification
Secure account access
Casumo uses secure SSL encryption to protect your data when logging in. Never share your password with third parties, including customer support. Genuine Casumo customer service will never ask for your password.
If your account has been hacked or you notice suspicious activity, change your password immediately and contact Casumo via the official support email or live chat.
Common login problems
If you cannot sign in, first check that capital letters, lowercase letters and special characters in your password are entered correctly. Email addresses are not case-sensitive, but passwords are.
If your account is locked or you cannot find it, contact Casumo customer service. Casumo allows only one player account per person; multiple accounts will be closed.
FAQ
What do I do if I don't receive the activation email after registration?
Select the option "Resend activation email" and enter your email address. Casumo will then resend the email. Check your spam folder, as the email may have accidentally landed there.
Can I have multiple player accounts at Casumo?
No. Casumo only allows one player account per person for regulatory reasons. Multiple registered accounts are closed immediately. If you are unsure whether you already have an account, contact customer support.
How long does account confirmation with AutoIdent take?
The AutoIdent process takes less than a minute. You need a valid identity document (ID card or passport) and access to the camera on your smartphone or computer.
Can I use my account before verification?
Yes. After registration, you can use Casumo for up to 72 hours and deposit up to 100 euros without fully verifying your account. Verification often happens automatically after your first deposit.
What happens when I reset my password?
When you click "Forgot password" and enter your registered email address, Casumo sends you an email with a link to reset your password. Follow the instructions in this email to create a new password. The link is valid for a limited time.
