Official support channels
Casumo provides two main channels for player support: live chat and email. Live chat is the quickest way for immediate questions, whilst email is used for detailed enquiries.
The operator responds to support enquiries in German. Availability and response times vary by channel.
- Live chat: daily 8:00 to 23:00 o'clock
- Email: [email protected]
- No telephone hotline available
- No contact forms on this site
Live chat support
Casumo's live chat is the fastest way to contact support for current questions. Support is available Monday through Sunday.
Users can start live chat directly through the Casumo website or mobile app. Wait times depend on current demand.
- Available: 8:00 to 23:00 o'clock daily
- Directly accessible via the Casumo website or app
- Ideal for quick answers to account, payment or game questions
- German language
Email contact
The email address [email protected] is the official contact method for more complex enquiries or written requests.
Emails are processed within up to 24 hours. The exact response time depends on the type of enquiry.
- Support address: [email protected]
- For written requests and documented correspondence use
- Processing within 24 hours
- All support requests should be sent from the registered email address
Security when contacting support
Casumo will never ask you for your complete password, credit card numbers or other sensitive login details. If you need to reset your password, use the 'Forgot password' function on the login page.
Always verify that you are speaking with genuine Casumo support. Use only the official channels from this list.
- Never give your password to support staff
- Never share credit or debit card details via chat or email
- Use the 'Forgot password' function to recover your account, not support
- Do not share contact information via SMS, social media or unverified channels
Common support topics
The Casumo support team answers questions about account creation, payments, verification, bonuses and gameplay. For specific issues, players are directed to the appropriate department depending on their concern.
- Account creation and registration
- Deposits and Withdrawals
- Account verification and check (KYC)
- Welcome bonus and active promotions
- Game issues or technical errors
- Limit settings and player protection
- Lost or not activated free spins
Support in other languages
Casumo offers support primarily in German language. The complete list of all available support languages is not publicly documented. Players outside Germany should enquire directly with the operator.
FAQ
Is this the official Casumo website?
No. This is an independent information page about Casumo. The official website is casumo.de. This site provides information about the operator and links to the genuine support channels.
How can I reset my password?
Click 'Forgot password' on the Casumo login page. Enter your registered email address and follow the instructions in the email that Casumo sends you. Do not contact support with password issues – use this self-service function.
What should I do if I cannot access my player account?
First check that you are using the correct email address and password. If you cannot log in, use 'Forgot password' on the login page. If that does not help, contact Casumo support via live chat (8:00–23:00 o'clock) or email at [email protected].
Can I call Casumo support?
No, Casumo currently does not offer a telephone hotline. Support is available only via live chat (8:00–23:00 o'clock daily) or email at [email protected].
How long does it take for Casumo to reply to my email?
Emails are typically processed within 24 hours. The exact waiting time depends on the complexity of your enquiry and current support workload. For faster replies, use live chat.
